SHIPPING

Once an order is received a confirmation will be sent to your email with the order number and upon shipping, you will receive a tracking number. Orders will ship within 3 to 5 business days, please allow 3 to 12 business days for delivery.

International Shipping Policy

As we expand our services globally, we are excited to deliver our products to you, no matter where you are in the world. We want to ensure that your experience with us is as smooth and enjoyable as possible. Hence, we would like to inform you about an important aspect of international shipping - customs and import duties.

Please be aware that all international shipments are subject to customs and import duties, which vary from country to country. These charges are not included in the product price or shipping cost. As the recipient, you are responsible for all customs fees, including duties, taxes, and any other charges imposed by your country's customs office.

We recommend that you contact your local customs office for more information about the customs policies in your country, as well as to get an estimate of these additional charges. This will help you understand the total cost of your order and avoid any surprises upon delivery.

Please note that if these fees are not paid and the shipment is refused or returned to us, we cannot issue a refund for your order. We appreciate your understanding and cooperation in this matter.

Thank you for choosing us for your international shopping needs. We are committed to providing you with the best products and services, no matter where you are.

 

Wynwood Walls Shop Return Policy

1. General Policy At Wynwood Walls Shop, our goal is to ensure that you are completely satisfied with your purchase. Please read our return policy carefully to understand how returns are handled.

2. International Returns

• Final Sales: All international sales are considered final. Once an order has shipped, no returns, exchanges, or refunds are permitted.
• Damaged or Defective Products: Exceptions are made only for products received that are damaged or defective. To initiate a return for a damaged or defective product, please contact our support team within 7 days of receipt with detailed photos and a description of the issue.
• Return Process for Damaged or Defective Products: Eligible products may be returned for a replacement or refund. Customers are responsible for all return shipping costs. If Wynwood Walls Shop issues a return shipping label, the cost of the label will be deducted from the refund. Please retain all original packaging for returning the product. Our team will provide further instructions on how to proceed.

3. Returns for Local US Customers

• Eligibility: Returns are accepted only for products that are defective or damaged upon arrival.
• Condition of Returned Products: Products must be returned in the same package and condition as they were originally shipped. Failure to return the product in its original condition and packaging will result in a restocking fee.
• Restocking Fee: If the product is not returned in its original condition, a fee of 20% to 30% of the product's price will be deducted from the refund, depending on the condition of the returned product.
• Return Process: To initiate a return, contact our support team within 7 days of receipt with photos and a description of the damage or defect. We will assess the issue and, if applicable, instruct you on how to return the item.
• Return Process for Damaged or Defective Products: Eligible damaged or defective products may be returned for a replacement or refund. Please retain all original packaging for return shipping. Our team will provide you with instructions on how to proceed.

4. Contact Information For any questions or concerns regarding our return policy, or to initiate a return, please contact our support team at info@thewynwoodwalls.com . Our customer service hours are from 9 AM to 5 PM, Monday through Friday, Eastern Standard Time.

5. Modifications to the Return Policy Wynwood Walls Shop reserves the right to update or modify this return policy at any time without prior notice. Please review our policy periodically.

 

ADDITIONAL INFORMATION

Customers will have success submitting claims for lost or stolen packages with the provided carrier.

The Wynwood Walls Shop is unable to offer replacements, refunds, or adjustments for successfully delivered orders.