Shipping & Returns

Shipping & Delivery Once your order is placed, a confirmation will be sent to your inbox. Most orders ship from our Miami gallery within 3 to 5 business days. Once dispatched, you will receive a tracking number to monitor your delivery.

  • Domestic (US): Please allow 3 to 7 business days for delivery.
  • International: Delivery windows typically range from 7 to 14 business days, depending on the destination and local customs processing.

 

International Customs & Duties We ship to art enthusiasts worldwide. Please note that eligible international orders are shipped DDP (Delivery Duty Paid).

  • Included Fees: Import duties, taxes, and local customs fees are calculated and included in the checkout total for eligible international orders.
  • Final Price: The total displayed at checkout is the final amount due for your order, and no additional customs charges should be required upon delivery.
  • Customs Processing: Delivery timelines may vary depending on local customs clearance procedures within the destination country.
  • Refused Shipments: If a shipment is refused after delivery has been attempted, we are unable to issue a refund for shipping costs.

 

Returns & Exchanges We take great pride in the quality of our curated collection. Please inspect your order immediately upon arrival.

  • Domestic Returns: We accept returns exclusively for items that arrive damaged or defective. Claims must be initiated within 7 days of delivery.
  • International Returns: To maintain our global shipping standards, all international sales are final. Exceptions are made only for items damaged during transit.
  • Damaged Items: If your piece arrives in less-than-perfect condition, please email shop@thewynwoodwallsshop.com with your order number and clear photos of the damage. We will provide a pre-paid return label (US) or coordinate a replacement resolution (International) at no cost to you.

 

Lost or Stolen Packages If your tracking information indicates that your package has been delivered but you have not received it, please contact us at shop@thewynwoodwallsshop.com. While we are not responsible for carrier errors or theft, we value our customers and will proactively file a claim with the carrier on your behalf to seek a resolution or recovery.

 

Contact Us Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. For all inquiries regarding your order, please reach out to shop@thewynwoodwallsshop.com.